Purchase SQLines Support

Please note that all SQLines tools are open source, you do not need to purchase any licenses to use them. Moreover depending on availability of SQLines developers we provide 1-month free support.

If you have a long running migration project, have many databases to migrate or want to have guaranteed support from the SQLines developers for your migration project you can purchase a support package.

Why Purchase Support

Cross-platform database migration is always challenging. Many migration issues and problems exist no matter which migration tools are used. You may have questions, need advice and assistance.

The SQLines team is one of the most experienced teams in database migrations doing migrations for more than 15 years. Besides providing support for SQLines own tools, our support is intended to help you with general migration solutions.

SQLines Basic Support

  • Support for all SQLines tools
  • No hotfixes, only assistance with configuration, issues and workarounds
  • Unlimited number of incidents
  • One contact person from client
  • Email

You can purchase online, or please contact us for an invoice:

SQLines Standard Support

  • Support for all SQLines tools
  • Hotfixes - 3-10 days for delivery
  • Unlimited number of incidents
  • One contact person from client
  • Email and chats

You can purchase online, or please contact us for an invoice:

SQLines Advanced Support

  • Support for all SQLines tools
  • Hotfixes - 1-3 days for delivery*
  • Unlimited number of incidents
  • Multiple contact persons from client
  • Development of new features and customizations required for your project
  • Detailed investigation of migration issues in your environment - by SSH, VPN, dumps
  • Email, phone, web meetings and chats
  • Dedicated support by developers
  • Consulting on migration - help with migration solutions, workarounds, manual conversion

You can purchase online, or please contact us for an invoice:

* Typically we are able to deliver most hotfixes within 1-3 days. But sometimes we need more time if we cannot easily reproduce your problem in our environment, and access to your database is not available. If the problem is related to SQL conversion we can also deliver manually converted code.

You can define when the support starts, so do not worry if your project schedule can change.

If you have any questions, please contact us at support@sqlines.com.